Shipping, Returns & Exchanges - Samsara Cycle

Shipping

We offer free shipping on orders above CAD$150 across Canada and the USA.

Shipping on orders under $150 and outside Canada or the USA is calculated at checkout.

Returns

Please click here to use our return portal to initiate a return. 

If you do not know your order number please contact us and we can help you with that.

We want you to love your samsara products as much as we do. If you receive your items and are not 100% satisfied, we’re here to help! You can return your unworn items hassle-free within 30 days of receiving your order to receive a store credit, a different product, or a refund to the original payment method.

Please note that SALE items that are discounted 50% or more may be returned for store credit only. 

Returned items must still have the original tags and no visible signs of wear or use.

Note water bottles are final sale and cannot be returned or exchanged.

We offer free shipping on returns and exchanges within Canada and a $5 return fee for USA orders.

Warranty

We guarantee our products for one year from the date of purchase against defects. If your product has a defect, please contact us, and we will replace the product or provide a refund depending upon the availability of the product.

Please send your warranty claim request to service@samsara-cycle.com and include your original order number. We can help you look that up if needed. Please include a description of the defect and photos.

Once your warranty claim is approved, we will send you a pre-paid return label for you to send the clean items back to us.

Please note normal wear and tear are not covered under warranty.

The most common wear and tear damage to biking clothes comes from sharp screws on your bike or spin bike, which sometimes snag materials. We use durable and comfortable premium fabrics, but unfortunately, like all fabrics, they are vulnerable to sharp things. This type of damage is not considered a defect.

If you have an accident or fall on your bike and damage your Samsara gear, we are happy to offer you a discount of 40% for replacement items.

Please email us at service@samsara-cycle.com requesting a replacement, plus a photo of the damaged item, to begin the replacement process.

We appreciate you making samsara part of your cycling adventure!