shipping, returns + exchanges

 

shipping fees

we offer free shipping on orders above $100 across Canada and a $15 flat rate shipping for U.S. orders. for additional shipping charges, please refer to the chart below. 

Destination

Shipping Cost

within Canada for orders > $100

Free

within Canada for orders < $100 

calculated at checkout

US 

$15

outside the US & Canada $25

 


returns + exchanges

we want you to love your samsara products as much as we do. if you receive your items and you are not 100% satisfied, we’re here to help! return the unworn items, hassle-free within 30 days of receiving your order. you can return your product for store credit, a different product, or a refund to the original payment method.

 

please note: 

  • returned items must have tags still on 
  • returned items must have no visible signs of wear or use
  • water bottles are final sale and cannot be returned or exchanged

we understand that returns fee can be a barrier which is why we are offer free shipping on returns and exchanges within Canada and a $5 return fee for US orders to ensure no-risk for your purchase. you can start the return process here


if you’re needing help selecting the right fit, we’re always happy to provide sizing guidance. please contact us at info@samsara-cycle.com.

 


warranty

samsara guarantees its products for one year from the date of purchase against defects. if you believe your product has a defect, please contact us immediately. we will replace the product or provide a refund depending upon the availability of the product.


please send your warranty claim request to service@samsara-cycle.com and include your original order number (we can help you look that up if needed), the nature of the defect and photos of the defect to support the claim.

once your warranty claim is approved, we will send you a pre-paid return label for you to send the clean items back to us.

please note normal wear and tear are not covered under warranty.

(the most common wear and tear damage is from sharp screws on your bike or spin bike which are known to snag the areas in between the thighs. we endeavour to use durable and comfortable premium fabrics and unfortunately they are vulnerable to sharp things). this type of damage is not considered a defect and we encourage you to keep any eye out for such things!

if you have an accident or fall on your bike while wearing samsara and damage your gear, we are happy to offer you a discount of 40% for replacement items. please send us an email at service@samsara-cycle.com requesting the replacement piece plus a photo of the damaged item to begin the replacement process.

we appreciate you choosing samsara to be part of your adventure!